This return and exchange policy applies to all products purchased through titanedgesupply.com. Placing an order indicates that you have read and agreed to the following terms.
I. Scope of Application This policy applies only to orders purchased directly from this website. Products purchased from third-party platforms or unofficial channels are not subject to this return and exchange policy.
II. Return Conditions You may apply for a return if the following conditions are met: The product has obvious quality problems or manufacturing defects. The received product does not match the order information (incorrect shipment). The product is unused, undamaged, and in its original packaging. Please note that returns may not be accepted if the specified time has passed or if the product has been used and subsequently damaged.
III. Return Time Limit Users must submit a return request within 7–14 days of receiving the product (specific details are subject to the order page). Requests submitted after this period may not be accepted.
IV. Exchange Policy You may apply for an exchange if the product has quality problems or if the wrong product was shipped.
Exchanged products must be in their original condition (unused and in their original packaging). Exchanges are subject to stock availability. If an item is out of stock, a refund or other alternative will be provided.
V. Non-Returnable/Exchangeable Items
The following items are not eligible for return or exchange:
- Damage caused by human error or improper use
- Used or visibly worn goods
- Returns due to personal reasons not related to quality issues (e.g., dislike, accidental purchase, etc., unless specifically stated on the page)
- Orders exceeding the return/exchange application period
VI. Refund Policy
Refunds will be processed after return approval.
Refunds will be returned to the original payment account.
Refund processing time is typically 5–10 business days (depending on the bank or payment institution).
VII. Return Process
Contact Customer Service to submit a return request
Provide your order number and a description of the problem
After obtaining return authorization, return the goods
We will process the refund or exchange after inspection.
VIII. Shipping Costs
Return shipping costs incurred due to quality issues or incorrect shipments will be borne by this website. Return shipping costs incurred due to personal reasons may be borne by the user.
IX. Contact Us
For returns, exchanges, or any questions, please contact:
Company Information:
TitanEdge Supply LLC
Address: 897 LONITA STREET BATON ROUGE LA–70816-0000
Phone:
+1 (339) 500-3029
Email:
patrickhusband@titanedgesupply.com